FAQ
HOW MUCH DOES SHIPPING COST?
Ans: Shipping is calculated based on the number of items in your cart. US orders are charged USPS First-Class calculated shipping. International orders are charged a flat rate depending on the destination country.
HOW CAN I TRACK MY ORDER?
Ans: Once your order has been processed and shipped, you will receive an email from us outlining your tracking information so you can track your order. Please allow3 business days for us to email your tracking number before sending our customer service team an email.
HOW CAN I CHANGE MY ORDER?
Ans: If you need to change or cancel your order, please email us immediately to the email americansupplize@gmail.com . Once we have processed your order, we are unable to make any changes.
WHERE CAN I CONTACT SUPPORT?
Ans: You can reach us via email: americansupplize@gmail.com . We have 24/7 email support.
DO YOU SHIP WORLDWIDE?
Ans: Yes! However, shipping may take longer to certain countries.
HOW LONG DOES SHIPPING TAKE?
We ship orders out within 24 hours of your order. For the month of December, please allow a slight delay in processing times as we approach Christmas (48-72 hours). Usually, most orders will arrive in 3-5 business days to US Customers. Depending on location, international orders will take up to 14-20 days to arrive. Please keep in mind, orders for any products aside from All Products are currently out of stock at our US warehouse and are being shipped from our overseas warehouse. Any orders for these product SKU's placed after December 6, 2020 will not guarantee arrival by Christmas, December 25, 2020 arrival for US customers. Once tracking is available for these SKU's, customers will notified via email. Also, feel free to email us for updates: americansupplize@gmail.com . Don't worry, we did not forget the rest of your order :) We have a 1-3 day processing time to allow funds to settle and let customers change and update their orders. *Due to going viral on Instagram and Twitter, our team is working to process the orders in up to 3 business days. We thank you in advance for your patience*
FREE RETURN
'Free Return' service will have 'Free Return' icon on their item details page. With 'Free Return' service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:
Easy• Return items locally and easily:
1) Get the return code or label,
2) wait for door-to-door pickup service or take your package to the designated service point and,
3) lastly, wait for the local warehouse to confirm receipt of your returned package.• Remember to select 'Return Goods" while opening the dispute.
Fast• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.• Items will be processed at a local warehouse (United States)
The seller can choose whether or not to offer this extra service. Sellers that offer the Free Return service will have a label or icon on their product details page confirming this service is available. Return Shipment Fee• Returning packages via a designated local return service point or via a door-to-door pickup service is free.
• Note: You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.